News: About 20% of U.S. employers offer empathy training as part of management development

Contemporary workers “want a sense of connection,” which empathetic managers offer, says Adam Waytz, an empathy researcher and associate professor at Northwestern University’s Kellogg School of Management. Yet, few companies scientifically measure outcomes from this training.

Individuals who master listening and responding to others are the most successful leaders, and this skill outranks all others, concluded a study released this year by human-resources consultancy Development Dimensions International. The finding reflects assessments of more than 15,000 leaders in 18 countries. A 2011 study of 6,731 managers from 38 countries by the Centre for Creative Leadership also uncovered strong performance by empathetic bosses, saying they “effectively build and maintain relationships.”

One measure suggests that empathy boosts corporate results. The top 10 businesses among 160 in a 2015 Global Empathy Index generated 50% more net income per employee than the bottom 10. The index analysed such factors as how well those companies treat workers and communicate with customers. http://www.wsj.com/articles/companies-try-a-new-strategy-empathy-1466501403EofL

Within health and social care and indeed all caring roles, staff have an extra dimension to communicating with customers, as those customers are patients and their loved ones. Further more they are often coming into contact with staff at a vulnerable time of their life and often well out of their comfort zone. And it doesn’t stop their, health and social care staff have a high level of emotional work and their empathy and indeed compassion is always in demand. Stress levels are now well known, from many studies, to deplete empathy levels toward a stranger (patient). 4813-stressed-nurseFeeling stress from external stimuli such as work expectations and not feeling ‘cared for themselves’ by the leadership team, often end up still being good at recognising emotion (cognitive empathy) but not so good at the actual feeling of it and responding appropriately (affective empathy).

This is why linking the need for leaders and organisations to be trained to  develop a culture of empathy and staff well being, is critical in developing the human connection and promoting the best performance from staff for an organisation as well as positively affecting patients experiences of care.

                                      Using Empathy in leadership

using empathy in leadership

Description This one-day course examines, in a unique, thought provoking way, the important role empathy plays in good leadership. Delegates will develop understanding of the psychology of emotionally focused thinking and outcomes. They will learn essential skills to understand and implement effective relationship focused leadership, underpinned with empathy and emotional development.

 

Using Empathy effectively in care home

carehome

Description A one-day course for care home managers and frontline staff to improve how they approach care and conversations with patients, families and other members of staff. Delegates will develop essential skills to understand implement effective relationship focused work using underpinned with empathy and emotional development. They will gain confidence to handle difficult conversations with compassion and understanding to improve outcomes and the experience of care.

Using Empathy Effectively to Aid Communication

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Description: A one-day course to develop a deeper level of communication to approach difficult and sensitive conversations with patients, families and other members of staff with empathy. Delegates will develop psychological understanding and essential skills to best communicate with compassion and confidence. The training includes self-awareness and reflection skills in line with the latest NMC revalidation requirements.

 

                                      Using Empathy to Help Resolve Complaints

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Description: A one-day course for ideal for those working with families raising an initial concern or following the official complaints procedure. Delegates will develop the unique insight to the emotional motivations often behind complaints and conflict and how empathy can help learn lessons and reach meaningful resolutions, for organisations and individuals.

 

 

To discuss your organisations individual requirements please email on                     carolyn@cc-et.co.uk 

Testimonials click here

NEW PROGRAMME COMING SOON: Empathy Training to  support schools with loss, grief, fear and sadness issues

education thumbnailTraining program under development and available soon !

With a counselling specialism of loss, bereavement, fear and sadness and having seen and having the experience of supporting 4 children through the education system following 2 major deaths, I am putting together a programme that will support staff dealing with emotionally vulnerable children and families. Providing both a deeper understanding  of all types of loss and fear level along with practical tools, teaching and non teaching education staff will develop an authentic, empathic approach to difficult and sensitive conversations with children and families. Delegates will develop psychological understanding and essential skills to best communicate with compassion and confidence.

Original news source: http://www.wsj.com/articles/companies-try-a-new-strategy-empathy-1466501403

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