5 tips to embed empathy into an organisation from a study by Business Solver, a USA based organisation.
Click on this link for health/social care and medico-legal specialist empathy training, or see details below.
Mind the Gap Recognize the challenges facing job roles and levels, and how the gap between what employers think about workplace engagement versus what employees actually think could be causing problems.
Embrace Differences Across Your Organization Create more empathy in the workplace by embracing different backgrounds, genders, age groups, and working styles — the result can be a stronger patchwork of engagement.
Build Empathy Muscles — and Leadership Mindset Learn how to put empathy in practice through words, actions, and business policies/offerings. Even more importantly, learn how to practice it in day-to-day activities and interactions. Gain a clear understanding of where your organization currently stands in terms of empathy (seeking out professional assistance here may be a good idea to get an objective opinion), and then develop a plan to execute empathy training.
Walk the Walk…Over to Your Co-worker’s Desk Understand the ways to exhibit empathy — through 1:1 interactions and personalized communications, and practice what you preach through daily interactions with others.
Keep Your Eye on the Prize The ultimate goal of an empathetic workplace is a more engaged employee and, therefore, a stronger bottom line. It’s not an approach or process that happens overnight, but it has the power to transform a business
The “Reverse Golden Rule” tells people to “treat others how they want to be treated.” This well-known adage might just be the key to connecting people through a shared workplace culture. Empathy impacts the way we experience the world around us and how we interact with others. At a time when empathy is at the forefront of conversations on a global scale, it’s more important than ever to understand the practical applications of empathy in daily life and how to reap the benefits of empathy in the workplace.
This is based on multiple organisations. My company C&C Empathy Training, concentrates on the health/social care sector and medico-legal and works with these organisation and their very valuable staff on how to use empathy in leadership roles, in complaints and serious incident situations and patient safety. I believe, at the heart of any learning, each organisation and each individual must have the desire to wish to learn, and if not present before the training takes place, then leave with that desire to from feeling engaged in the training they have just received.
That’s what people who attend my training feedback to me, their desire to be more empathic from attending my session. That’s the key, that personal motivation. Hearing examples of the real life effect of the absence and presence of empathy weaved throughout any conference session, or full day creates this desire. With 100% recommending my courses and 100% rating them as relevant to practice, I have no doubt of the positive impact empathy and empathy training can have on people’s professional and personal growth.
Click on image for an overview of services offered by Carolyn and C&C Empathy Training
- I found it a really powerful session, which made me reflect on how processes and systems can block empathy and also how we sometimes think we are listening to someone but we really are not
- Very powerful message – will always remember
- I hung onto every word as it was relevant, important and well presented. The points touched upon will help me as I support individuals and families to obtain answers to questions regarding care and treatment of their loved ones.